Logging

1. Log files

Log files serve as the primary data source for network observability, representing computer-generated data files that capture valuable information about usage patterns, activities, and operations within an operating system, application, server, or other networked devices, providing insights into the performance and optimization of resources.

1.1. Settings

The Log Level determines the amount of information provided by the logs.

Scope	Location in Configuration Interface	Field	Value	Contents
Operator	System > General	Log Level	LOG_LEVEL_DBG	recommended in most cases
			LOG_LEVEL_INFO	Provides less information thanLOG_LEVEL_DBG

1.2. Log level by component

In addition to the Log Level, you can change the Log Level by component to suit your logging needs. For setting the Log Level by component:

1. Log in to the Configuration Interface using the Operator Login Credentials
2. Under SYSTEM > General set the Log Level by component
3. At the bottom of the Configuration Interface, click , then click to apply the changes

This parameter allows to set different log levels for different software components. The string consists of a comma separated list of component names and component log levels. See the Configuration Interface > DOCUMENTATION page for an extensive list of component names. The possible logs level are:

• TRACE
• VDBG
• DBG
• INFO
• WARN
• ERR
• USER_INFO
• USER_WARN
• USER_ERR

For example, the string to set log level TRACE for the BACKEND component and VDBG for the RCMB component looks like so:

BACKEND=TRACE,RCMB=VDBG

info

Get in touch with your support agent for guidance on your technical errors. The agent will inform you on which logging configuration to set for your case.

1.3. Download logs

Scope	Location in Configuration Interface	Field	Value	Contents
Operator	DIAGNOSTICS > Logs	Download Diagnostics	Download	Downloads the logs and setting files as a zip file
		Download Diagnostics 2	Download	If applicable: Downloads the logs and setting files of the Slave Controller as a zip file

caution

This operation may take a few minutes depending on the size of the logs. Don't refresh or leave the page until the download is complete.

1.4. Log encryption

See here.